Are your products made of genuine leather?
All of our shoes are made of 100% genuine leather.
Which countries do you deliver to?
We deliver to all EU countries, Norway, Switzerland, Iceland and Serbia.
How much will delivery cost?
All orders are delivered for FREE.
Do your prices include VAT?
All prices for customers inside EU region include VAT. Customers from outside EU VAT region will get VAT-free prices on checkout page, when they select their billing country.
What is the delivery time for orders?
Delivery time is usually 1-6 working days and vary by country. See detailed delivery time estimates by country below.
1-2 working days: Finland
2-3 working days: Sweden, Denmark, Estonia, Norway
2-5 working days: Austria, Belgium, Cyprus, Czech Republic, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg. Malta, Netherlands, Poland, Portugal, Switzerland, Slovakia, Slovenia, Spain, United Kingdom
2-6 working days: Bulgaria, Croatia, Romania, Serbia
Please note stated delivery times are only estimates based on research results and those time frames are not guaranteed. In individual cases delivery periods may be longer, please allow a few extra days before contacting us about not receiving your order.
What is the currency on your store?
All prices are in Euros and all payments need to be done in Euros. Payments in other currencies be subject to currency exchange fees.
What payment methods do you offer?
Pandafeet.com offers several different payment methods which vary by country.
Visa / Mastercard / Amex
Visa, Mastercard and Amex credit card and debit card payments are available to all countries. Paying in non-Euro currencies may be subject to currency exchange fees.
Paypal payments are available to all countries. Customers can pay their orders by funds in Paypal account or by Visa, Mastercard, American Express or Discover credit cards or debit cards.
Paying in non-Euro currencies may be subject to currency exchange fees.
Paytrail / Suomen Verkkomaksut
Paytrail / Suomen Verkkomaksut is instant payment service available to customers from Finland. Customers can pay their orders using Finnish online banks or using common credit cards and debit cards.
iDEAL is instant online bank transfer service available to customers from Netherlands. Dutch customers can securely pay their orders in real time from their bank account.
Bancontact Mister Cash is instant payment service available to customers from Belgium. Customers from Belgium can securely pay their orders online using Mister Cash
Sofort Banking is instant online bank transfer service available to customers from Germany, Austria, Netherlands, Belgium, France, Italy and Spain.
Customers can securely pay their orders in real time from their bank account on Sofort website.
Trustly is instank online bank transfer service available in selected countries.
Bitcoins / Bitpay
Bitcoin payments via Bitpay are available in every country. After completing your order you will be redirected to Bitpay website to pay your order in Bitcoins.
Advance SEPA Bank Transfer
Advance SEPA bank transfer is available in every country. After completing your order you will receive bank account details for manual bank transfer. You are required to pay the full amount in euros. Please write your order number on the bank transfer message field.
Customers paying in non-Euro currencies are responsible for any possible currency exchange and bank transfer fees.
Please also note that products will be shipped only after clearance of funds and manual bank transfer may add 1-2 extra business days to processing time.
What is your return policy?
Customers have right to cancel the order and return unused and sellable products to get full refund minus shipping fees. Return must be done within 14 days of receiving the order. Contact us for more return information.
In which languages is customer service available?
Customer service is available in English and in Finnish.
Is it possible to start reselling Panda Feet shoes?
We are able to offer great resell/wholesale deals even for small orders.
Please contact us discuss about the resell/wholesale details.
What is your company’s contact information?
Verkkokauppa Olio Oy
VAT number: FI25590844
Phone number: +358400 410204
Email: support (@) pandafeet.com